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Amtrak Ticket Rule Prevents Injured Passengers from Suing

New Amtrak Ticket Rule Prevents Injured Passengers from SuingAmtrak has been under ardent criticism from consumer advocates since the railroad company quietly added an arbitration clause to its ticket purchasing agreement. The clause protects Amtrak from being sued for the personal injury or wrongful death of a passenger. Instead, these cases would now proceed to arbitration, a form of alternative dispute resolution.

Opponents have argued that arbitration often leads to worse monetary outcomes for accident victims. It also shields information from public disclosure, which means consumers may not find out about negligent acts and omissions committed by Amtrak or its employees.

According to Politico, the arbitration agreement is unusually broad, covering a wide array of scenarios ranging from standard ticketing complaints to catastrophic personal injury and wrongful death. The purchasing agreement also prohibits customers from banning together and filing a class action lawsuit. Although it is unlawful for airlines to use mandatory arbitration, these clauses are popular across the transportation industry and commonly used by rideshare services, cruise lines, and bus companies.

An Amtrak spokesperson has said the clause was added to resolve claims with more efficiency, and that most complaints will not be affected since they are settled. Senator Richard Blumenthal of Connecticut, who sits on the Senate Commerce Committee (SCC), has asserted that consumers should have the right to choose whether to go to arbitration or file a lawsuit. The SCC oversees Amtrak.

What Is Arbitration?

Arbitration is a form of alternative dispute resolution (ADR). It differs from mediation—another type of ADR—in several important ways. During arbitration, a neutral judge or third party reviews the evidence and renders a decision, which may be either binding or non-binding. Mediation is a settlement negotiation session that is moderated by a neutral attorney or judge, but it is never binding, which means if a settlement is not reached in mediation, the case would likely proceed to trial.

Although arbitration tends to be faster than trial and comes with lower costs, there are some potential disadvantages. First, many cases are more compelling when presented to a jury. Second, arbitration shields information from public disclosure, which may prevent the public from being informed about the reckless conduct of the defendant. Such information could be critical for enabling the public to identify and avoid injury risks. For example, if a significant number of people bring injury claims against Amtrak, an informed consumer might use a different mode of transportation. But if all those claims go to arbitration, consumers may never find out about them.

What Compensatory Damages Can I Pursue in Arbitration? 

You would be able to pursue the same kinds of damages whether your case goes to arbitration or trial. If your case involves serious personal injury, the following compensatory damages might be recoverable:

Will My Train Accident Case End up in Arbitration? 

There’s no way to guarantee that the opposing party will approve your claim and agree to pay a fair settlement. Therefore, even if your case seems strong, there’s still a chance that a dispute will arise that leads to arbitration.

The likelihood that your case will proceed to arbitration depends on a number of factors, which include:

Discuss Your Case with a Train Accident Lawyer in Long Beach

Your Injuries Are Personal to Me

Attorney Michael D. Waks has an in-depth understanding of the statutes, case law, and procedures that pertain to train accident claims. He can help you navigate the proceedings and fight for the highest possible payout. Call (562) 206-1939 today or message us online to set up a free, no-obligation consultation.

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